Refunds/ Returns

We will only initiate a refund in genuine cases such as a damaged item. Please note that we do not offer refunds/returns on custom made orders. The item(s) MUST be returned within ONE week of receiving the package (delivery date stated on parcel's tracking information by  EMS team or date of counter pickup). We DO NOT accept returns after that return time frame has expired. We strongly encourage you to select the correct sizing information or contact us for sizing assistance before placing your order if you are requesting for a return due to wrong size.

To be eligible for a return/refund, your item must be in the same condition that you received it, unworn or unused, with no damages. You will also need the receipt or proof of purchase(order number etc.). Upon receiving the return, we will inspect the item(s) to make sure it is in the same state as it was when we first sent it to you. If everything is fine and there are no alterations or flaws to the item, we will go forth with the refund process. We will notify you once we have received and inspected your return, and let you know if your refund was approved. If approved, you will be refunded on your original payment method.

To start a return, you can contact us at allyjewels.co@gmail.com. If your return is accepted, we will send you a return confirmation, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All additional shipping expenses (return shipping costs for EMS/ registered post) MUST be covered by the customer seeking a return. Returning items will have to be sent in in the same shipping method that you had chosen upon ordering.

Cancellations
All sales are final once they are placed/processed in our system. This occurs immediately after you submit your order with us. We do not issue neither accept any sort of cancellation unless your payment hasn’t been done.Order errors can be corrected on our end if you contact
us in time before the order is mailed out. See info below to learn more about incorrect information inputs.

Input Incorrect Information While Placing an Order
If you notice you put in the wrong size or shipping address before your order has been mailed, please contact us right away so we can make corrections. If you do not contact us in time, there is nothing we can do to prevent the order from being delivered because the package is no longer in our possession.

In some circumstances where the package is unable to be delivered to recipient for whatever reason (invalid destination, recipient moved locations, etc.), the EMS team will keep the package in the post office which will have to be tracked or picked up by YOU with the tracking number provided by us. Please remember that we will no longer be liable for your package once it is sent for delivery therefore all tracking information will need to be acquiredfrom the EMS team. We are not obligated to refund you for previous shipping cost if you refuse to pay reshipment fee for a second delivery. We are not responsible for contacting you if your package is returned to us so in such circumstance, please do not expect us to contact you first. You will need to reach out to us yourself if you need assistance.

Item Arrived Damaged​​
Although all orders are sent in protective packaging, sometimes the item can be damaged due to POST OFFICE/EMS handling while in transit. Please keep in mind ALLYJEWELS is not responsible for packages once they have been shipped out so the issue should be taken up with Post Fiji themselves. If your order arrived damaged, please contact the Post office.

Lost or Stolen Mail - Tracking Says Delivered But No Package Arrived
All shipping inquires or issues must be directed to Post Fiji. We understand this can be a very upsetting situation but please understand that once the package is in the hands of the EMS team, it is no longer our responsibility or in our control. We are NOT responsible or obligated
to issue a refund for lost or stolen items. It is their responsibility to ensure the package is delivered safely and successfully. In such circumstances of issues with shipping/delivery, we strongly encourage you to contact Post Fiji.

By placing an order with us, you are fully agreeing to all conditions and terms of our shop
policies.

Thank you so much for supporting our small shop!

Allyjewels.co