Where can I place an order?

Our Website (link in bio)

What payment methods do you accept?

Mpaisa

Internet banking 

Direct bankdeposit

How long will it take to get my order?

Each piece of jewelry is carefully handmade by the designer, please allow 5-6 days of creation after full payment is done before your order is shipped out. You will receive a delivery confirmation email once your order has been shipped out. Please note that deliveries are done in batch’s therefore delivery will be done once all orders are completed. Domestic delivery time is 1-2 days by the EMS team.

How much does delivery cost? 

Our delivery cost is $7.50 via EMS and $4 Registered post. A confirmation email/ EMS tracking number will be sent to you once your order is shipped out. During the pandemic, delivery time may be longer than expected. Once the product is sent from our end, kindly follow up with the EMS team if you don’t receive your order. 

What material are the jewelries made of?

We currently have sterling silver filled materials. 

***If your items do turn, it can be caused by a metal-to-skin oil reaction. As each person's body oils make different metals react differently, it is not our responsibility to return or exchange your item. We apologize in advance.

***For the best care of jewelry, please follow the Jewelry Care Instruction 

Can I return my jewelry? 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

***For the Personalized Name Jewelry unfortunately Allyjewels has a no refund/returns or cancellation policy. After a piece has been ordered the creation process has already begun. Each piece is handmade and personalized especially for YOU by the designer and its creation has begun the moment your order has been processed.

How can I track my Package?

Once your order is sent, you will receive a confirmation email or an EMS tracking code. This code can be used to track your package at Track My Order

What if I put in my wrong address ?

If you have provided an incorrect address and your order has been shipped, we will not be held liable. You will have to follow up with the EMS team regarding your package at your nearest post office or contact us if your item was to be delivered by hand. 

What if my package is lost?

Allyjewels is not responsible for items that are lost by the mail carrier or by any shipping service.

Can we place orders for a special occasion?

Yes. Please ensure to inform us if the purchase is for a special occasion in the ‘Leave us a note’ section and date of occasion so you/receiver can receive the order on time. If you fail to do so, we will not be held liable and we won’t consider last minute informing that the order is needed for a certain date.

Can I cancel my order after doing full payments?

If you have ordered a custom piece and cancellation hasn’t been informed 3-4 days prior or if your order is already made then it is not applicable as a custom piece becomes useless to us and it wastes our materials. 

Feel free to message us for any further queries.